Shipping policy
Shipping & Delivery
Le Sablier orders are carefully prepared, inspected, and packaged before shipment.
Order Processing
Orders typically require 1–2 business days to process before shipment. Processing times may be extended during product launches, holidays, promotional periods, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping timeframes begin once you receive your shipping confirmation email, not when the order is placed.
Additional order review or payment verification may be required for certain orders and may delay processing.
Domestic Shipping Options
Le Sablier currently offers two shipping options for eligible U.S. orders:
Standard Delivery
Fee: Complimentary
Standard Delivery is shipped through UPS Ground. If UPS Ground is unavailable for your location, your order may be shipped through USPS Ground Advantage.
Estimated delivery is typically 1–7 business days after the order has shipped, depending on the destination, carrier service availability, and other factors outside of Le Sablier’s control.
Orders placed on weekends or holidays will begin processing the following business day.
Express Delivery
Fee: $35
Express Delivery is shipped through an expedited UPS service, including UPS Next Day Air or UPS 2nd Day Air, depending on the destination and service availability.
The estimated delivery timeframe displayed at checkout begins after the order has been processed and shipped. Express shipping does not shorten the standard 1–2 business-day order-processing period.
Orders placed after the applicable processing cutoff, on weekends, or on holidays may be processed the following business day.
Express Delivery may not be available for all addresses, remote locations, P.O. boxes, military addresses, or restricted destinations.
Delivery estimates are not guaranteed and remain subject to carrier availability, destination eligibility, weather, holidays, service interruptions, and other carrier-related delays.
International Shipping
International orders are shipped through DHL Express when international delivery is available for the destination selected at checkout.
Available countries, shipping charges, and estimated delivery timeframes will be displayed during checkout. International delivery estimates begin after the order has been processed and shipped.
International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price paid to Le Sablier.
Le Sablier does not control customs charges or processing times and cannot predict the amount of any applicable duties or taxes.
Customers are responsible for ensuring that fragrance products may legally be imported into their destination country and for complying with all applicable laws, regulations, and import restrictions.
International orders are not eligible for returns or exchanges.
Signature Requirement
A signature may be required for certain orders at Le Sablier’s discretion, including high-value orders, replacement shipments, international shipments, or deliveries to addresses where carrier delivery risk is elevated.
For orders that do not require a signature, the carrier may leave the package at the delivery address at its discretion.
Le Sablier is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered after confirmed delivery by the carrier.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update after the shipping label has been created.
Lost, Stolen, or Delayed Packages
If your package appears delayed, lost, or marked as delivered but has not been received, please contact us at contact@lesablier.com so we can assist with the carrier investigation.
Carrier investigations may take several business days to complete.
Le Sablier is not responsible for delays caused by weather, customs processing, carrier disruptions, incorrect or incomplete addresses, holidays, import restrictions, delivery refusals, or circumstances outside of our control.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Le Sablier is not responsible for packages delayed, returned, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.
Additional shipping charges may apply if an order must be reshipped because of an incorrect address, refused delivery, failed delivery attempt, or failure to pay applicable customs duties or taxes.
Damaged Shipments
Please inspect your order upon delivery.
If your item arrives damaged, leaking, defective, or incorrect, contact us immediately at contact@lesablier.com with your order number and clear photos of the item, product packaging, and shipping box.
We will review the issue and work to make it right as quickly as possible.
Domestic Shipping Availability
Le Sablier ships to eligible addresses within the United States.
Shipping availability may vary for Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and remote locations.
Certain fragrance products or expedited shipping services may not be available for all destinations.
Questions
For shipping questions, please contact us at:
